American Music and Band - Beware

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Blaklynx
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Re: American Music and Band - Beware

Post by Blaklynx » Sun Oct 16, 2011 7:14 am

WannaBoogie wrote:
Can't wait to see what all this sounds like. Now that I know that I am keeping the amp -I am taking it to a tech today to have everything checked out and to have the Mercury Magnetics Tranny installed. It should be ready to rock by the time the cabinet (and the missing parts) arrive.
New amp > Swap tranny > Void warranty. Simple.

Sorry, can't help about a partial refund. Not sure what would be fair considering you'll get your other parts and cab. Maybe ask for a refund as per the charge for the techs time/cost. Or some of your time / running costs? In other words, claim your extra out of pocket expenses.

Good luck.
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Re: American Music and Band - Beware

Post by domct203 » Sun Oct 16, 2011 8:10 am

Yea sure, they opened the box to test the amp, then they applied some dust and threw out the box and held the rest of the items for an order you did not even place yet :shock:

Sounds like the seller is talking out their ass to cover their deceptive acts. The amp is obviously used, a demo model at best. I doubt that they are even an authorized Mesa retailer as not just anyone can sell new Mesa gear at retail Pro-Net pricing. I would ask for a 15-20% refund, if they give you a hard time, report them to the "Better Business Bureau". I would report them anyways.

When the missing items arrive be sure to check that you have the correct manual and footswitch for the new Multi-Watt Recto. The previous model Rectos used the "Bigfoot" footswitch, which had all the switches in one single row. The new Multi-Watt Recto footswitch is a "3 X 3" design, with two rows of 3 buttons. I'm not sure if the footswitch cable should be a 7-pin or 8-pin.

Good luck!

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Re: American Music and Band - Beware

Post by JAZZGEAR » Sun Oct 16, 2011 8:35 am

I'm still waiting for the OP to answer a question previously asked: Why were you shopping for a "New" Mesa @ Amazon? Seems most people only go there -- bargain hunting....and given Mesa's homogenous pricing policy, the OP was setting himself up for what in fact happened. :shock:
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Re: American Music and Band - Beware

Post by domct203 » Sun Oct 16, 2011 8:45 am

JAZZGEAR wrote:I'm still waiting for the OP to answer a question previously asked: Why were you shopping for a "New" Mesa @ Amazon? Seems most people only go there -- bargain hunting....and given Mesa's homogenous pricing policy, the OP was setting himself up for what in fact happened. :shock:
That was already clearly explained in the 5th post in this thread.

Are you insinuating the OP deserved to be ripped-off? Are you saying that it is fair to be mislead by a retailer simply because someone is looking for a good price, even though that was not the case for the OP as previously explained.

I'm not trying to flame, just sayin.....

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Re: American Music and Band - Beware

Post by WannaBoogie » Sun Oct 16, 2011 7:02 pm

Blaklynx wrote: New amp > Swap tranny > Void warranty. Simple.
Unfortunately, this was a "given" from the beginning of this saga.

http://forum.grailtone.com/viewtopic.php?f=24&t=56104

The bottom line is...
New U.S. Mesa - use with step up tranny when off-base... Warranty Void
New Jap. Mesa - (2.5 times the price of same U.S. Mesa). And, use in 120V zone with step down on mil base...Warranty Void
New U.S. Mesa - 120V Plug into 100V outlet... Warranty Void
New Mesa - Swap Tranny... Warranty Void... But configured correctly for MOST of my playing.

Since the warranty would be voided in any case I will likely encounter, I opted for the U.S. Pricing instead of the Jap. pricing.
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Re: American Music and Band - Beware

Post by WannaBoogie » Sun Oct 16, 2011 7:41 pm

domct203 wrote:Yea sure, they opened the box to test the amp, then they applied some dust and threw out the box and held the rest of the items for an order you did not even place yet :shock:
Yeah, I know... The same thoughts have been circling in my head for the last several days. But, at least the the amp "checked" out with the tech. Meaning it powers on and actually lights up. We will know more once the tranny swap is complete.
domct203 wrote:Sounds like the seller is talking out their ass to cover their deceptive acts. The amp is obviously used, a demo model at best. I doubt that they are even an authorized Mesa retailer as not just anyone can sell new Mesa gear at retail Pro-Net pricing. I would ask for a 15-20% refund, if they give you a hard time, report them to the "Better Business Bureau". I would report them anyways.
I agree. It is definitely not new. But, one thing I did manage to do right was to look them up on Mesa's web site before I pulled the trigger. There they were in the official dealer list for MN. An Authorized Mesa dealer. That's one of the main reasons I thought everything would be cool. And, probably one of the reasons Mesa sprang into such decisive action when I told them about it.

Also, I will suggest the 15-20% to them and see what they are willing to do.
domct203 wrote:When the missing items arrive be sure to check that you have the correct manual and footswitch for the new Multi-Watt Recto. The previous model Rectos used the "Bigfoot" footswitch, which had all the switches in one single row. The new Multi-Watt Recto footswitch is a "3 X 3" design, with two rows of 3 buttons. I'm not sure if the footswitch cable should be a 7-pin or 8-pin.
Thanks again for all the great information Dom... I will be sure to check these things closely when (if) I get them. Which "should" be this week sometime.
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Re: American Music and Guitar - Beware

Post by geetar_geek79 » Sun Oct 16, 2011 8:02 pm

WannaBoogie wrote:Someone asked why I purchased a mesa from "Amazon of all places"... In answer to that... Mesa distributors generally do not ship to military addresses overseas. I cannot believe that Mesa would have such an unfair policy. But, most of the dealers do refuse to ship to military addresses. Most cite that they do not ship via USPS, which makes sense to me. Since, USPS is the only shipping option to military posts.
However, this dealer accepted the order and agreed to ship it to an APO address. The dealer looked as legit as any other Amazon seller. So, I thought it was a good chance to get some "boogie".
First time I have ever had such a problem with any Amazon merchant. They are usually very good.

Oh! I totally forgot to mention... I also ordered my Recto Cab from them... <insert sucking sound>

Anyway, the saga continues... The quest for "boogie"... Episode II coming soon to a rant near you. :-D

Thanks again for the info and suggestions.
I don't know if it's just recently or not, but I talked to a mesa rep (direct from factory) and he told me that they'll be able to ship using APO but you have to order by phone directly from them because they don't do it regularly and he has to figure out APO/FPO/DPO restrictions and insurance. i called them a week ago because I want to get a royal atlantic shipped all the way to kandahar!!! :twisted:

so if you're thinking about another new boogie whatever in the future, just hit them up directly.

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Re: American Music and Guitar - Beware

Post by WannaBoogie » Sun Oct 16, 2011 8:43 pm

geetar_geek79 wrote:I don't know if it's just recently or not, but I talked to a mesa rep (direct from factory) and he told me that they'll be able to ship using APO but you have to order by phone directly from them because they don't do it regularly and he has to figure out APO/FPO/DPO restrictions and insurance. i called them a week ago because I want to get a royal atlantic shipped all the way to kandahar!!! :twisted:

so if you're thinking about another new boogie whatever in the future, just hit them up directly.
Kandahar? Dude! You gonna ROCK THE KASBAH!?!

That would be friggin AWESOME!
When I find a good merchant that ships here... I use them often! So, if Mesa does this for us... I see a "B Rig" Mini Recto and Cab in my future...

Thanks for the heads-up
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Re: American Music and Band - Beware

Post by JAZZGEAR » Sun Oct 16, 2011 8:47 pm

domct203 wrote:
JAZZGEAR wrote:I'm still waiting for the OP to answer a question previously asked: Why were you shopping for a "New" Mesa @ Amazon? Seems most people only go there -- bargain hunting....and given Mesa's homogenous pricing policy, the OP was setting himself up for what in fact happened. :shock:
That was already clearly explained in the 5th post in this thread.

Are you insinuating the OP deserved to be ripped-off? Are you saying that it is fair to be mislead by a retailer simply because someone is looking for a good price, even though that was not the case for the OP as previously explained.

I'm not trying to flame, just sayin.....

Dom
I'm not insinuating anything, just stating a fact of why most people shop at Amazon....they're usually bargain hunting -- which is incongruent to Mesa "new" products pricing policy. I clearly overlooked the OP's reply to the question. Don't get a heart-attack, Geez :!:
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Re: American Music and Band - Beware

Post by WannaBoogie » Sun Oct 16, 2011 9:40 pm

JAZZGEAR wrote:
domct203 wrote:
JAZZGEAR wrote:I'm still waiting for the OP to answer a question previously asked: Why were you shopping for a "New" Mesa @ Amazon? Seems most people only go there -- bargain hunting....and given Mesa's homogenous pricing policy, the OP was setting himself up for what in fact happened. :shock:
That was already clearly explained in the 5th post in this thread.

Are you insinuating the OP deserved to be ripped-off? Are you saying that it is fair to be mislead by a retailer simply because someone is looking for a good price, even though that was not the case for the OP as previously explained.

I'm not trying to flame, just sayin.....

Dom
I'm not insinuating anything, just stating a fact of why most people shop at Amazon....they're usually bargain hunting -- which is incongruent to Mesa "new" products pricing policy. I clearly overlooked the OP's reply to the question. Don't get a heart-attack, Geez :!:
Nobody's having heart failure. It's just that experience and opinions vary widely. No one should have lower (or higher) expectations of a vendor based on the portal they use to sell. (They are listed as a authorized Mesa dealer) And, Amazon has been VERY good to me over the years. In fact, this is only the second time (in 8 years of doing business with them) that I've have any problems with one of their merchants. I've actually never had a problem with any of their items directly "sold and shipped by" Amazon.

For the most part, I find it difficult to find "bargain" pricing on Amazon. (at least for stuff that I am interested in) I always got the impression that it was "list price" paradise for many merchants who increase their sales ratios through us folks who shop there strictly for convenience.
This whole episode is definitely the exception to the rule. And, if I were to file a refund claim, I would definitely get all my money back through Amazon. It's just that I prefer not to start waiting for my Boogie all over again.

Hope this answers your question.
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Re: American Music and Band - Beware

Post by GuitarGuy503 » Mon Oct 17, 2011 9:42 am

NOTE TO SELF: MESA/BOOGIE "New" does not necessarly mean new in box as Mesa Products are to be sold at full price demo models or not. This is why it is a good idea to request a "sealed" new in box product when you are buying a new Mesa. Having said that, I can't say that I'm surprised that you received what looks to be a demo model. I am surprised, however, that you are missing accessories for it.
Last edited by GuitarGuy503 on Mon Oct 17, 2011 10:03 am, edited 2 times in total.

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Re: American Music and Guitar - Beware

Post by GuitarGuy503 » Mon Oct 17, 2011 9:57 am

WannaBoogie wrote:.

Open box is open box... and does not sell for full retail. <IMHO>

Cheers!
As I stated in my previous post that isn't how it works with MESA. Until a MESA product has had one actual owner it is to be sold as new regardless. It has to do with the strict pricing of Mesa Boogie. Having said that, when I was looking to buy my Mesa 2x12 cabinet all GC had was a floor model that was beat up. The sales rep made let the damage of the cab be known and went on to tell me that it still must be sold for full price regardless. Needless to say I bought somewhere else. Again if you want a sealed product demand a sealed product when buying a Mesa Product.
Last edited by GuitarGuy503 on Mon Oct 17, 2011 3:36 pm, edited 1 time in total.

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Re: American Music and Band - Beware

Post by domct203 » Mon Oct 17, 2011 11:11 am

GuitarGuy503 wrote:NOTE TO SELF: MESA/BOOGIE "New" does not necessarly mean new in box as Mesa Products are to be sold at full price demo models or not. This is why it is a good idea to request a "sealed" new in box product when you are buying a new Mesa. Having said that, I can't say that I'm surprised that you received what looks to be a demo model. I am surprised, however, that you are missing accessories for it.
That is good info to know, Thanks!

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Re: American Music and Band - Beware

Post by domct203 » Thu Oct 20, 2011 5:35 am

He man, have you received all the items yet?

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Re: American Music and Band - Beware

Post by WannaBoogie » Thu Oct 20, 2011 6:07 am

I haven't received the rest of it yet. But, MilPost is often exceedingly slow - particularly with large parcels... since they always fly them out "space available".

Should arrive within the next week though... after that, I might start getting a bit concerned. :cry:
It will probably take until then to get the tranny sorted out... one worry at a time I guess.

Cheers
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